REFUND POLICY
30-Day Action-Taker Guarantee
Last updated: September 25, 2026
We stand behind the Evergreen Gut Program and want you to feel confident making the commitment. That's why your enrollment is protected by our 30-Day Action-Taker Guarantee.
This is not a "try it and see" guarantee. It's designed for people who show up, participate, and genuinely implement the program. If you do the work outlined below and decide within your first 30 days that the program isn't the right fit for you, you may request a full refund.
01 YOUR SIDE OF THE DEAL
Doing the work
To qualify for the Action-Taker Guarantee, you must:
- Attend your 1:1 onboarding call.
- Complete your recommended labs and have your labs reviewed with our team. If laboratory timing makes completion within the guarantee period impossible despite you completing your responsibilities promptly, we’ll take that into account.
- Complete your Weekly Pulse at least 90% of the time. This is your brief weekly check-in telling us how you're doing, what's working, and where you're having difficulty so we have an opportunity to help.
- Attend every included 1:1 and group call scheduled during your first 30 days. If you cannot attend a scheduled 1:1 call, you must reschedule in advance when rescheduling is available.
- Complete the designated foundational program modules and action steps assigned during your first 30 days.
- Implement the core recommendations provided to you and make a genuine effort to follow the program during the guarantee period.
- Submit your refund request by email to Clinic@DrAlexHeyne.com within 30 calendar days of purchase, along with confirmation that you've completed the requirements above and a brief explanation of what you implemented and why you believe the program wasn't the right fit for you.
02 THE FINE PRINT
Participation Is Required
Simply purchasing the program, logging in, or consuming some of the materials does not qualify you for a refund.
The Action-Taker Guarantee exists for participants who genuinely engage with the program and give the process a fair try. Failure to participate, lack of time, a change of mind, scheduling conflicts, or choosing not to access or use the program does not qualify for a refund.
All applicable requirements above must be completed and your written refund request received within the 30-day guarantee period.
After the 30-day guarantee period, all payments are non-refundable. If you selected a payment plan, you remain responsible for the full program price and any remaining installments.
